We at FoldArray TM stand behind our technology and our products. We will warrant the system for a period of 180 days from the date of sale against failure due to manufacturing defects or electronic failure under normal use. Normal use is defined as 1) Operating the system at or below the stated energy output. 2) Operating the system with the solar array outdoors and the electronics package and any electronic add-ons indoors and connected by our provided cables. 3) Storing the electronics package and any add-on electronics in a climate-controlled area free from high dampness that might corrode the electric parts. 4) Not allowing the indoor or outdoor systems to sustain a fall or be crushed or impacted in a such way as to damage the working parts. 5) Not breaking the glass of the solar panels. 6) Not allowing the wiring to be shorted or crushed thus causing a break or short circuit. 7) Not altering the system in any way.
NOT COVERED are 1) Damage due to misuse of any kind. 2) Misalignment of components that are not critical to operation. 3) Rust1. 4) Erroneous data on the monitoring screens that does not inhibit operation. 5) Acts of nature, exposure to an EMP or theft. (See your homeowner's insurance for possible claims here.)
In the event of a claim, we will determine if the system has been used in such a way that is reasonable and within normal parameters and that judgement will be determined solely by FoldArray TM. Inspection and transportation for repair is the responsibility of the owner and not FoldArray TM. Feel free to communicate any concerns about operation before making a claim as we will do what we can to resolve your issue without having to send us the problem device(s). If it is determined to be prudent by us, we might consider a site visit to inspect your system and how it is being used.
We will at our discretion, repair, replace and reinstall the defective components and check out the system for functionality. We can also quote a cost to repair or replace items that fall outside of the warranty to keep your system running to normal specifications. Certain upgrades may also be available at a later date.
1 See recommendations on how to mitigate the occurrance of rust in your owner's manual.
My commitment to you is to bring the best of my knowledge to bear on your portable power system. Call me to discuss what your needs are so I can match that with the best possible solution. I've spent years developing this unique and wonderfully powerful solar power solution and I'd love to show you just how well it works.
My mission is simple. I promise to provide you with uncompromised and unparalleled construction quality and craftsmanship by using the best people in the business, working on your project hands-on, and involving you every step of the way.